Review of a local E-commerce site

Blooming Florist Sendirian Berhad is a local company which has its owm site, www.blooming.com.my. The company has started its operation since 1981 by May and Martin Cheah.it allows customers to buy its products and services through the internet. Besides having an online store, Blooming Florist has grown to owned six retail outlets in Petaling Jaya, Kuala Lumpur and a head office cum workshop cum retail outlet in Kelana Jaya.To conduct its service effective and efficient, it has linked with most reliabe florists throughout the world.

The company delivers products such as hand bouguets, basket arrangements, cookies, cakes, wine, hampers, potted plants, pewters, plush toys, and home decorations.

Blooming Florist allows customers to buy and send the particular product to family members or friend located overseas.

For first timers, they can easily know what the company is offering. The site was designed simple with a white background, which able to outstand its product attractively. Products are listed out with their pictures which each able to be enlarge and pictured in different angles.

Moreover to emphasis on customer satisfaction, the company provides refund policy, floral arrangement tips, floral care and so on. There is also a page on FAQs (frequent asked questions) to guide custormers how to place an order, how to register as a member, and other information which normaly a custormer may ask.

The company's site is like other e-commerce site that we may see always on the Internet.

Search Engine
The page provides a search engine to help users to narrow down their findings to only what they are interested to. This able to shorten a customer purchasing prosses. Either than using the search engine, users can also choose to shop by products or by occasions as listed on the left hand side of its home page.

Shopping Cart
"My Shopping Cart" is located on top of the site. The cart is designed to collect a customer's orders at a time. At the end of a customer's shopping, the cart is filled with the total items and the sub total of the customer's purchase. Carts are useful to avoid customers buying lavishly.


Payment System
Customers can make their payments through various ways. They can either choos to pay by using the online credit card, online banking, mobile payment, or cash payment at their retail outlets.

Reference:

• http://www.blooming.com.my/

Prepared by: CHOI LAI YEET

Corporate Blogging : A new marketing communication tool for companies

Corporate blog is generally published and utilized by organizations to reach their desired goals.

Corporate blogs are acting similarly as some mass media such as radio, television, newspapers and so on. They are important to act as an media to deliver the organization’s important messages as well as views.

Although there are many types of corporate blogs, but they are generally categorized into two types, which are the internal and external blogs.

For the internal blogs, they are actually used within the organization. Employees can access and view them via the company intranet. Examples of internal blogs are knowledge and culture blogs. Internal blogs are important to encourage employee participation in company issue discussions, and gain direct access to communication between employees across departments in the organization.

The external blogs are weblog created for the communication of the organization’s stakeholders, such as company employees, groups, and any other parties which are interested in the company. The examples of external blogs are sales, relationship and branding blogs. These blogs actually link and gather all the stakeholders and outsiders to share their opinions and views.

The external blogs play an crucial role as a communication tool for the organization with outsiders. Discussions and sharing of opinions or information about newly launched products are available in these blogs. For instance, the relationship blog is used for creating, upholding and strengthening the relationship between the organization and its related stakeholders.

The implementation of corporate blogging in Stonyfield Farm over in the United States has successfully strengthened its bonds and relationships with its suppliers and customers. Not only that it built customer loyalty, but also boosted the employees’ working efficiency. The internal blogging system had become a very effective tool for the employees inside the company to communicate. On the other hand, the external blogs are very good at sharing its new product information as well as welcoming customers and suppliers to provide feedbacks and the views.




The benefits of corporate blogs include:

i) the posts and comments are easy to reach
ii) all current browsers do support the technology, making viewers can actually gain access to the recent posts without needing to visit the blog.
iii) a corporate blog does not require a high cost to set up. The license fees range from $200 for a single site to $1300 for 50 blogs.

In short, corporate blogging has become an important marketing communication tool for organizations. Each internal and external blog has its own roles and functions in assisiting the organization to achieve its desired goals.



References:

• http://www.corporateblogging.info/basics/corporatebloggingprimer.pdf
• http://www.uwebc.org/opinionpapers/archives/docs/CorporateBlogging.pdf
• http://searchoracle.techtarget.com/tip/0,289483,sid19_gci1081285,00.html
• http://en.wikipedia.org/wiki/Corporate_blog
• http://www.answers.com/corporate+blog?cat=biz-fin

Prepared by : WONG CHEE WAI

E-Government in Malaysia: Its implementation so far and citizen's adoption strategies

The implementation of electronic government started since the initiation of Multimedia Super Corridor (MSC) by Malaysian government. E-government is introduce in order to improve the convenience, accessibility and quality of interaction with citizens and businesses. Other than that, it helps to improve the information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.

Several implementation of E-government in Malaysia can be described as the following:

(1) Government to Citizens

· Electronic Service Directory (e-services)

With E-services, one now is able to perform transaction with government agencies and utilities payment. For examples, telephone bill (TM Point), electricity bill (Tenaga Nasional Berhad), and Road Transport Department (RTD). The channel of service delivery may include the kiosk machines and internet. One of them is rilek services.

· Electronic Labor Exchange (ELX)
With ELX, Ministry of Human Resource has become a place which enables the employers and job seekers to communicate on the same platform as labor market information and references is available. The main objective of ELX is to ensure that manpower utilization is optimized so that mobilization of nation’s human resources can be improved.

· E-Syariah
E-Syariah applications are consist of Syarie Lawyers Registration System, Library Management System, Syariah Court Case Management System E-Syariah Portal and Office Automation System. It enables the Islamic Affairs Department to improve the management and the effectiveness of its 102 Syariah courts. On the other hand, the judges of Syariah Courts will be able to access the precedent case and the information needed in a particular case in a more rapid manner than before.

(2) Government to Business

· E-Procurement
Suppliers will be able to obtain tender information as well as submitting their bid via internet. Besides, suppliers can sell their product and services to Government via E-Procurement. This is contributing to the transparency and accountability, saved time and money of the suppliers. Thus, it encourages the suppliers to join the K-Economy as they go internet. However, E-Procurement is taken off with the introduction of ePerolehan.

(3) Government to Government

· Human Resource Management Information System (HRMIS)
HRMIS provide a single interface for the government employees to perform human resource management functions effectively and efficiently in an integrated environment. It provides an up-to-date HR data for effective planning, better communication, effective staffing and right sizing of civil servants.

· Government Office Environment (GOE)
Enterprise-Wide Communication Management System, Enterprise-Wide Collaboration Management System and Enterprise-Wide Information Management System are the elements in GOE. It allowed the fast search and retrieval of documents and collaboration and sharing of information. Preparation and storage of documents in an effective style and secure and traceable access to the documents is permissible.

· Project Monitoring System (PMS)
It is the online system that monitors the entire lifecycle of the national program. Application Service, Communication Service and Data Service are cover under PMS.

Citizens in Malaysia are still reluctant to use the E-Government service as they lack of confidence and trust on the current technology. However, due to the benefits that offered by E-Government, more and more citizens are moving towards using the services provided by E-Government. They are slowly adapting to the use of internet services as they trust and confidence is build on the services of the Government.

References:

• http://www.egov.vic.gov.au/index.php?env=-innews/detail:m568-1-1-8-s-0:n-171-0-0--
• http://www.pmo.gov.my/WebNotesApp/PastKSN.nsf/hv_KSNSamsudin2002/3BF3C54A736585E048256BEC002CA358
• http://www.intanbk.intan.my/psimr/articles/Article1%20-%20Full.pdf
• http://www.mscmalaysia.my/topic/12073023980550

Prepared by: HO PECK KEE

Thing to take note to prevent e-auction fraud when a consumer participating in an e-auction

Auction is market mechanism where buyers make bids and sellers place offers. It is characterized by the competitive and dynamic nature by which the final price is reached. Electronic auctions(e-auctions) is auction which is conducted online, and it have been in existance for several years. individual consumers and corporations alike can participate in this rapidly growing and very convinient form of e-commerce. E-auction undoubtedly brings a lot of advantages to both buyers and sellers. To sellers they can enjoyed increased revenues, get optimal price setting, remove of expensive intermediaries, get better customer relationship, enjoys liquidation, lower their transactions as well as administrative costs. To buyers, they can enjoy the opportunity to find unique items and collectibles, chance to pay less, entertainment, anonymity and convenience.

However, there is also limitation of e-auctions and one of them is that it faces the possibility of fraud. Fraud can be conducted by sellers as well as buyers or others. The following are some examples of fraud:

• Bid shielding


• Shilling


• Fake photos and misleading descriptions


• Improper grading techniques


• Bid siphoning


• Selling reproductions as originals


• Failure to pay


• Failure to ship merchadise


• Loss and damage claims


• Fake escrow services


• Other frauds

According to Internet Fraud Watch, of all e-commerce activities conducted over the Internet, fraud is most serious in e-auctions. E-auction fraud accounted for 70 percent of the e-commerce fraud that occurred in 2001 (down from 87 percent in 1999). The average auction loss is $518 per complaint, and roughly $6.1 million was lost due to fraudulent activity in 2001.

Following are action to prevent e-auction fraud used by eBay-the largest internet auctioner to reduce fraud:

1. User identity verification such in IC number, driver’s license number or date of birth. For example, verified eBay user, the voluntary program, encourages users to supply eBay with information for online verification. By offering their Social Security number, driver’s license number, and date of birth, users can qualify for the highest level of verification on eBay.

2. Authentication service. Product authentication is a way of determining whether an item is genuine and described appropriately. It difficult to perform because it relies on the expertise of the authenticators, Because of their training and experience, experts can (for a fee) often detect counterfeits based on subtle details. However, two expert authenticators may have different opinions about the authenticity of the same item.

3. Grading services which is a way to determine the physical condition of an item, such as ‘poor quality’ or ‘mint condition’. Different item have different grading systems. For eg, trading cards are graded from A1 to F1, whereas coins are graded from poor to perfect uncirculated.

4. Feedback forum. It allows buyers and sellers to build up their online trading reputations. It provides user with ability to comment on their experiences with other individuals. For example, eBay offers insurance underwritten, users are covered up to $200, will with a $25 deductible. The program is provided at no cost to eBay user.

5. Escrow services. Both buyers and sellers in a deal are protected with an independent third party. Buyer mails the payment to escrow services which verifies the payment and alerts the seller when everything checks out. An example of a provider of online escrow services s i-Escrow.

6. Non-payment punishment. To protect sellers, a friendly warning for first-time nonpayment. A sterner warning is for second-time offense, with a 30 day suspension for a third offense and an indefinite suspension for a fourth offense.

7. Appraisal services which use a variety of methods to appraise items. It includes expert assessment of authenticity and condition, and reviewing what comparable items have sold for in the marketplace in recent months. An appraised value is usually accurate at the time of appraisal but may change over time as an item becomes more or less popular in the marketplace.

8. Item verification is a way of confirm he identity and evaluate the condition of an item. Third parties will evaluate and identify an item through a variety of means. For example, some collectors have their item “DNA tagged” for identification purpose. It provides a way of tracking an item if it charges ownership in future.

9. Physical inspection. It can eliminate many problems especially for collectors’ item. When the seller and buyer are in the same vicinity, it is easy to arrange for such inspections. eBay offers inspection services on a regional basis, so buyers can arrange for nearby inspections.

10. Insurance policy. eBay offers insurance underwritten by Lloyd's of London. Users are covered up to $ 200, with a $25 deductible. The program is provided at no cost to eBay users. Supplementary insurance is available from companies such as AuctionInsurance.com. At other auction sites, such as Amazon.com/ auction, some insurance is provided, but extra insurance may be added.

Tips for Buyers

• Identify the seller and check the seller’s feedback rating.
• Do your homework. Be sure you understand what you’re bidding on, its relative value and all terms and conditions of the sale, including the seller’s return policies and who pays for shipping.
• Establish your top price and stick to it.

Evaluate your payment options. If possible, use a credit card. It offers the most protection if there’s a problem. Consider using an escrow service if the seller doesn’t accept credit cards.

References:

http://amazingcommerce.wordpress.com/2008/06/26/things-to-take-note-to-prevent-e-auction-fraud-when-a-consumer-participating-in-an-e-auction

http://wps.prenhall.com/wps/media/objects/260/267260/online_appendices/Turban-Appendix2A.pdf

Prepared by: YEAP SUE YIE

Credit Card debts: Causes and Preventions

Credit card is a system which named after a small piece of plastic card issued to its users. Users lend money and to be paid later to the particular bank merchant. The system allows users to revolve their balance at the cost of having interest charged for late payments. The cards are in the same shape and size which are specified by the ISO 7810 standard that means they are easy to bring along everyday.

As we all know credit cards provide us benefits such as convenient and attraction of the intense competition in the credit card market. Those banks and financial institutions usually provide offer incentives like frequent flyer points, gifts certificates or cash back to attract customers to signup their credit card offers.
On the other hand, many credit card holders are filed for bankruptcies each year. This happened because subscribers do not realize of its consequences when signing up without understanding the terms and conditions of subscribing them. Subscribers often pay only the interest and the minimum amount when debts are due, this allows their debts to accumulate each month and being charged for a higher interest.

The followings are causes of credit card debts.

1. Poor Money Management
This is one of the best reasons why so many individuals accumulate so many debts. Occurs when they do not have a monthly spending plan and do not practice how to keep track on their monthly bills which makes them unaware of where their money is going. They might spend on something which is useless or invaluable in their life, yet they do not realize it. This unwanted purchase might also be charging through your credit card and at the end forcing you to pay interest on the purchase every month.

2. Unemployment
Individuals are forced to use credit cards for their own convenient to maintain their current lifestyles. During the unemployment period, individuals especially the main breadwinners of a household are in need of income to raise their family members. If those expenses are unable to reduce which means this may lead to a larger potion debt.

3. Gambling
As today, gambling is a common activity for most of the individuals. If individuals are addicted to gambling, then it is hard to stop them. For gamblers’ convenient, gambling organizations set up website for their loyal customers. It will lead them to financial disaster if they gamble using their credit services

4. Financial Illiteracy
Individuals do not really understand how money works and grow, how to safe and invest for rainy days and reasons of balancing their checkbook. You are what you have in your accounts and you are responsible for it. If there is a habit of spending wisely in you, you are lucky. Financial mistakes are expensive so be educated and get in control of your expenses. Topics like saving and investing your personal finances are not taught in school. So it is on you to wisely save them so rainy days.

5. No Financial Communication Skills
Communicate with your wife and a child about finances matter is important. Often communicate and discuss financial issues and spending behaviors. It is wise to outline your strategies for you to spend and save at the same time. Family members should be honest about their expenses. In the US, many couples divorce because one of them is rack up thousands of dollars in credit card debt. Moreover, some of them did not even know the credit card account was existed!


However, there are many ways to avoid those debts if we know how to prevent them.

1. Budget
Practice to draft out a budget every month. It is important to manage your money before it dries up. If you able to follow the plans without spending over the budget, then u might no have to rely on your credit cards anymore.

2. Control
Control ourselves from using credit cards unless they are necessary. A wise holder will only use them from emergency and so on. There are no penalties so not using yours cards.

3. Low interest rate
Get a low interest rate cards to reduce your burden someday. Each month’s unpaid balance will be charge according the rates.

4. Remember pay on time
Your credit cards’ statements will usually arrive days before the due date. So remember to clear of your debts. If you are unable to pay back the whole sum, then try to pay back as much as possible, or else your debts will keep on grow each month.

5. Awareness
Be aware of the consequences of not able to repay your debts. You maybe declared as a bankruptcy or lose everything to the creditors. Educate the young generation. Teach them the ways to manage their own finances for a greater future.

In conclusion, the cards should be used for emergencies only, unless you plan to pay up the entire balance immediately.

http://www.3debtconsolidation.com/top10-causes.html
http://ezinearticles.com/?Credit-Card-Debt---Prevention-Is-Better-Than-Cure&id=226244

Mobile Payment systems in Malaysia : Its potentials and customers' adoption strategies

Mobile payment is also referred as collection of money or certain fees from customers through the usage or high technology devices such as mobile phone and Personal Digital Assistant (PDA).

Mobile money nowadays has become very popular with wide usage over the world, particularly in Philippines. However, in Malaysia the usage is still in the beginning stage. Mobile Money International Sdn. Bhd. is the first company introducing this idea in Malaysia. Being the pioneer in this industry in Malaysia, Mr. Lee Eng Sia as the managing director of MM wallet has the vision to create a society and business world using more digital money instead of using cash.

Actually, the concept of Mobile Money has a great potential to grow and become popular among Malaysian citizens. There are a few reasons for its potentials. First of all, the security is high because it uses personal password to gain access to the customer’s digital wallet.

Secondly, it is very convenient to use Mobile Money. By only having a mobile device in your hand, you can pay anyone, from anywhere, at anytime by sending one SMS. Regardless of what time it is or what is the geographical condition of the place you are staying, you can easily pay for personal bills or loans, purchase goods and many more benefits that we can think of.

Since this industry is growing fast, there are few customer adoption strategies which can help to attract more customers to adopt and accept this mobile money concept.

Firstly, advertising is important to increase potential customers’ attention and awareness about this digital money concept. The benefits using MM Wallet are shared with the public to make sure everyone knows about it.

Secondly, Mobile Money International Sdn. Bhd should first segment its target market to the younger generations instead of all age groups. This is because the young generation can easily accept new things and concept. Not only that, the young people are also more familiar with such mobile devices, thus they are more likely the group to first adopt this mobile money system.




Thirdly, the company may try to reach and cooperate with more banks and companies in more industries and fields. This can make customers feel that their digital money is very useful. With only Money Mobile Wallet, customers can buy things they want to buy without even bringing cash with them. Therefore, it is important that the company can have contacts and affiliates with other companies from different fields and industries.

Last but not least, with the rise of Mobile Money Wallet or digital money, shopping, paying bills and transferring money can be so easy and convenient, at the same time securing the safety of customers.

References:

• http://en.wikipedia.org/wiki/Mobile_payment
  
• http://www.mmwallet.com/testing123/index.html

Prepared by: WONG CHEE WAI

Review on a post on e-tailing

Blog title: using Touch ‘n Go to buy fast food in Malaysia will be a reality


Touch ‘n Go is incorporate in October 1996 and officially launched its services in March 1997. It is an electronic purse that can be used at all highways in Malaysia, major public transports in Klang Valley, selected parking sites and theme parks. This card looks similar to a credit card but it uses contact less smartcard technology. As long as this card is pre-loaded with electronic cash, user can continue to use the card. For the time being, user can reload the card at toll plazas, train stations, Automated Teller Machines, Cash Deposit Machines, Petrol kiosks and at authorized third party outlets.

Touch ‘n Go enhances the speed of paying for low value but high frequency transactions. Apart from the speed, it is also very convenient because user no longer need to prepare for small change or wait in queue at the cash lane to complete the transaction.

Touch ‘n Go is now expanding their applications and services towards the retail purchase, starting with particularly the fast-food industry. Starting from 19 April, consumers use their Touch n’ Go card for retail purchase as well as buying fast food. As much as 21 outlets in the Klang Valley have taking part in this project. The outlets which taking parts includes A&W, Burger King, Dunkin’ Donut, 7-Eleven, Carrefour hypermarkets, Caltex convenience stores and Cineleisure. Besides, to encourage users to use Touch ‘n Go retail purchase, Touch ‘n Go has come out with such promotion that enable users to enjoy some privileges when they pay using their cards.
According to Touch ’n Go chief operating officer Hasni Zarina Mohamed Khan, the card was an electronic purse and supports Bank Negara’s move for a cashless society. User can now use the card at all the outlets with no worries as all of the chain stores have an agreed that there will be no extra charges for those using Touch ’n Go cards compared to those using cash. For example, if the item is RM1 then it will still be RM1 if you use the card.

Moreover, cardholders could top up the value of their cards to RM1, 000 and need not need to worry if the cards were lost or stolen. At the same time, the card could also be a good way of controlling children's spending as this could be their one card from taking public transport to buying their lunch or snacks.

Hong Kong’s Octopus is one of the very successful examples of this electronic purse system that makes travelling, dining and shopping in Hong Kong simple and hassle-free. Touch ‘n Go is now is targeting on 5-10% of the carholders to use the card for retail purchase, as only 20% of the holders is using the Octopus for retail purchase purposes in Hong Kong which is one of the most successful in the world.

References:

http://ecommerze.blogspot.com/search/label/e-Tailing

http://www.touchngo.com.my/

http://thestar.com.my/news/story.asp?file=/2008/4/12/nation/20902911&sec=nation

http://www.octopuscards.com/consumer/en/index.jsp

http://en.wikipedia.org/wiki/Octopus_card

Prepared by: YEAP SUE YIE