The implementation of electronic government started since the initiation of Multimedia Super Corridor (MSC) by Malaysian government. E-government is introduce in order to improve the convenience, accessibility and quality of interaction with citizens and businesses. Other than that, it helps to improve the information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.
Several implementation of E-government in Malaysia can be described as the following:
(1) Government to Citizens
· Electronic Service Directory (e-services)
With E-services, one now is able to perform transaction with government agencies and utilities payment. For examples, telephone bill (TM Point), electricity bill (Tenaga Nasional Berhad), and Road Transport Department (RTD). The channel of service delivery may include the kiosk machines and internet. One of them is rilek services.
· Electronic Labor Exchange (ELX)
With ELX, Ministry of Human Resource has become a place which enables the employers and job seekers to communicate on the same platform as labor market information and references is available. The main objective of ELX is to ensure that manpower utilization is optimized so that mobilization of nation’s human resources can be improved.
· E-Syariah
E-Syariah applications are consist of Syarie Lawyers Registration System, Library Management System, Syariah Court Case Management System E-Syariah Portal and Office Automation System. It enables the Islamic Affairs Department to improve the management and the effectiveness of its 102 Syariah courts. On the other hand, the judges of Syariah Courts will be able to access the precedent case and the information needed in a particular case in a more rapid manner than before.
(2) Government to Business
· Electronic Labor Exchange (ELX)
With ELX, Ministry of Human Resource has become a place which enables the employers and job seekers to communicate on the same platform as labor market information and references is available. The main objective of ELX is to ensure that manpower utilization is optimized so that mobilization of nation’s human resources can be improved.
· E-Syariah
E-Syariah applications are consist of Syarie Lawyers Registration System, Library Management System, Syariah Court Case Management System E-Syariah Portal and Office Automation System. It enables the Islamic Affairs Department to improve the management and the effectiveness of its 102 Syariah courts. On the other hand, the judges of Syariah Courts will be able to access the precedent case and the information needed in a particular case in a more rapid manner than before.
(2) Government to Business
· E-Procurement 
Suppliers will be able to obtain tender information as well as submitting their bid via internet. Besides, suppliers can sell their product and services to Government via E-Procurement. This is contributing to the transparency and accountability, saved time and money of the suppliers. Thus, it encourages the suppliers to join the K-Economy as they go internet. However, E-Procurement is taken off with the introduction of ePerolehan.
Suppliers will be able to obtain tender information as well as submitting their bid via internet. Besides, suppliers can sell their product and services to Government via E-Procurement. This is contributing to the transparency and accountability, saved time and money of the suppliers. Thus, it encourages the suppliers to join the K-Economy as they go internet. However, E-Procurement is taken off with the introduction of ePerolehan.
(3) Government to Government
· Human Resource Management Information System (HRMIS)HRMIS provide a single interface for the government employees to perform human resource management functions effectively and efficiently in an integrated environment. It provides an up-to-date HR data for effective planning, better communication, effective staffing and right sizing of civil servants.
· Government Office Environment (GOE)
Enterprise-Wide Communication Management System, Enterprise-Wide Collaboration Management System and Enterprise-Wide Information Management System are the elements in GOE. It allowed the fast search and retrieval of documents and collaboration and sharing of information. Preparation and storage of documents in an effective style and secure and traceable access to the documents is permissible.
· Project Monitoring System (PMS)
It is the online system that monitors the entire lifecycle of the national program. Application Service, Communication Service and Data Service are cover under PMS.
Citizens in Malaysia are still reluctant to use the E-Government service as they lack of confidence and trust on the current technology. However, due to the benefits that offered by E-Government, more and more citizens are moving towards using the services provided by E-Government. They are slowly adapting to the use of internet services as they trust and confidence is build on the services of the Government.
References:
Prepared by: HO PECK KEE
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1 comment:
Thanks for the information provided. Before this never heard of anything about E-Syariah applications nor Electronic Labor Exchange (ELX). Ya, we're agree that indeed lack of confidence and trust on the current technology is one of the major barrier for Malaysian citizen to utilize all these conveniences. We're glad to gain extra knowledge and information from this entry. Overall,this entry is tidy, organized and informative.
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